Privacy Policy

 

What information do we collect?

We collect information from you when you register on the Site, surf the Site, place an order, enter a contest, respond to a survey or communication such as e-mail, or participate in another site feature. When ordering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. We may also collect your mobile phone number when you provide it on our Site, including via pop-ups or forms, and associate it with your account or marketing preferences. Like many websites, we use “cookies” to enhance your experience and gather information about visitors and visits to our Site. Please refer to the “Do we use ‘cookies’?” section below for information about cookies and how we use them. We may also collect your mobile phone number when you provide it on our Site, including via pop-ups or forms, and associate it with your account or marketing preferences.

How do we use your information?

We may use the information we collect from you as follows: to personalize your Site experience and allow us to deliver the type of content and product offerings in which you are most interested; to allow us to better service you in responding to your customer service requests; to quickly process your transactions; and to administer a contest, promotion, survey or other Site feature. If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you have provided your mobile phone number, you may also receive marketing SMS/text messages from us, including cart reminders, promotional offers, or product updates. Message frequency varies. Message and data rates may apply. If you would no longer like to receive promotional e-mail or text messages from us, please refer to the “How can you opt-out, remove or modify information you have provided to us?” section below.

Do we use “cookies”?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enable a site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better Site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our Site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct, advertise and improve our business. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Safari, Firefox or Internet Explorer) settings. Each browser is a little different, so look at your browser help menu to learn the correct way to modify your cookies. If you turn cookies off, you won’t have access to many features that make your Site experience more efficient and some of our services will not function properly.

By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency.

Do we disclose the information we collect to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term “outside parties” does not include our business, hosting providers and other parties who assist us in operating our Site. We may also release your information when we believe release is appropriate to comply with the law, enforce our Site policies, or protect our or others’ rights, property or safety. Non-personally identifiable visitor information may be provided to other parties for marketing, advertising or other uses.

How can you opt-out, remove or modify information you have provided to us?

To modify your e-mail subscriptions, please let us know through our Contact Page or by clicking on the “unsubscribe” button at the bottom of any email you receive from us. To opt out of receiving marketing text messages, reply STOP to any message you receive or contact us through our Contact Page. Please note that due to message production schedules, you may continue to receive communications already in process. We may maintain information about sales transactions in order to service those transactions and for record keeping.

Third Party Pixels and Cookies

When you visit our website, log in, register or open an email, cookies, ad beacons, and similar technologies may be used by our online data partners or vendors to associate these activities with information they or others have about you, including your email address. We (or service providers on our behalf) may then send communications and marketing to these email addresses. You may opt out of receiving this advertising by visiting https://app.retention.com/optout.

Questions and Feedback

We welcome your questions, comments and concerns about privacy. Please send us feedback by visiting our contact page.